Service complaint handling - feedback form
Name*
Address
Company
Phone no.
E-mail*
Grundfos dealer
Pump model serviced*
	* This field requires information
Dear Esteemed Customer,
We thank you for patronising our Products & Services. We at Grundfos believe that the customer satisfaction is of paramount importance in our business and we always seek the views/suggestions of our customers to serve them even better. We will be grateful if you could take some of your precious time to tick/fill in this feedback form, to help us improve our services and serve you better. We thank you very much for your valuable feed back

1. Politeness/Empathy with which complaint was handled
Excellent	Good	Satisfactory	Can be better
2. Time taken to attend the Complaint
Less than 3 hours	3-12 hours	12-24 hours	Above 24 hours
3. Analysis of the problem
Excellent	Good	Satisfactory	Can be better
4. Clarity in explaining the problem to you
Excellent	Good	Satisfactory	Can be better
5. Time taken to resolve the complaint
Less then 1 day	1-3 days	3 days - 1 week	Above 1 week
6. Was the preventive action plan made/explained
Yes	No
7. Attitude of the service engineer who attended the complaint
Excellent	Good	Satisfactory	Can be better
8. Overall rating of the service complaint handling
Excellent	Good	Satisfactory	Can be better

9. Any other remarks/comments/suggestions

10. Would you recommend Grundfos products to others
Yes	No
If yes, please give us two references
Reference 1
Name
Address
Company
Phone no.
E-mail
Reference 2
Name
Address
Company
Phone no.
E-mail